Excellent service yields bountiful results, and quality wins repeat customers.

Published time:

2020-12-04

Between the blossoming and falling of flowers, time slips away; spring turns to autumn, seasons change, and in the blink of an eye, it is already autumn on the southern mountain, with the grandeur of autumn in full swing.

Recently, seven gleaming LPG semi-trailers, lined up neatly at the No. 2 shipping yard of Hongtu Company, are about to be shipped to overseas customers. This overseas customer is an old customer of Hongtu. They previously ordered a batch of medium-pressure tank trucks from Hongtu. The excellent user experience of Hongtu products enabled the customer to overcome the difficulties of the epidemic and place another order for seven units through remote online ordering.

In recent years, Hongtu Company's export business has grown rapidly. In addition to the excellent product quality and good customer experience, the comprehensive and meticulous service of Hongtu Company's overseas business department has also deeply touched customers. This time, since the customer was unable to come to the company for business talks, the foreign trade staff of the overseas business department who followed up on the order needed to communicate and sign the order very patiently, covering every step of the product manufacturing and shipping process. To keep the customer informed of the product manufacturing progress and status, they even took pictures of the product manufacturing progress every day and sent them to the customer, keeping the customer well-informed!

Previously, in April, when an African customer requested a special requirement to add a safety rope to the product's liquid phase pipe, this configuration was a special personalized requirement, and the company's purchasing department could not immediately contact a suitable supplier. In order not to delay the product manufacturing progress, the young foreign trade staff member, Xiao Deng, took the initiative to search many Taobao merchants and finally found a suitable safety rope. To speed up the product manufacturing cycle, she contacted and paid in advance to ensure the safety rope was in place. Xiao Deng's service is just a glimpse of the attentive service provided by foreign trade personnel! As these seven vehicles slowly leave the company, product delivery does not mean the completion of the transaction; Hongtu's attentive service only begins here. We will provide customers with better products and more meticulous service, always putting the customer first; the customer's needs are our direction.

     

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